Legal name:
Farmlz Agro Foods Private Limited
Address:
Plot No. 27, MIDC Industrial Area, Nashik, Maharashtra 422010, India
Phone:
+91 98765 43210
Email:
info@farmlz.com
Company details
These details are provided for policy and support requests.
Site policies
Effective date: February 3, 2026. We may update this page from time to time.
1) Privacy Policy
This Privacy Policy explains what personal information we collect through this website, why we collect it, and how you can request access, correction, or deletion where applicable.
1.1 Information we may collect
- Contact details you submit (name, email, phone).
- Order/quote information you provide (requested products, delivery preferences).
- Basic technical data (IP address, browser/device type, pages visited, cookies).
1.2 How we use information
- To respond to quote requests and provide pricing/availability.
- To arrange delivery scheduling and customer communication.
- To improve site performance, security, and customer experience.
1.3 Sharing with third parties
We do not sell personal information. We may share limited information with service providers (e.g., hosting, analytics, email tools) only to operate our website and respond to requests, and only as necessary.
1.4 Data retention
We retain information as long as needed to fulfill the purpose it was collected for, or as required by applicable law. You may request deletion where applicable.
1.5 Contact
Privacy questions: info@farmlz.com
2) Cookie Policy
Cookies are small files stored on your device that help the website function properly and improve your experience.
2.1 Types of cookies we may use
- Necessary: required for site operation and forms.
- Analytics: helps us understand how visitors use the site.
- Marketing: used only if we run advertising pixels/campaigns.
2.2 Managing cookies
You can disable cookies in your browser settings. Some site features may work incorrectly if cookies are disabled.
3) Payment Policy
If online payments are offered, payments are processed through secure third-party payment providers. We do not store full card details on our servers.
3.1 Payment methods
- Credit/debit card (via payment processor, if enabled).
- Online payment services (if enabled).
- Bank transfer (by request, where available).
3.2 Proof of payment
After a successful payment, you will receive a confirmation (email or payment interface).
3.3 Payment questions
Payment support: info@farmlz.com
4) Refund Policy
Refunds may apply to eligible paid services or deposits (if any) and are reviewed on a case-by-case basis. For perishable goods, refunds/credits depend on the situation and timing.
4.1 Refunds may be available for
- Duplicate payments or incorrect charge amounts.
- Order not fulfilled due to our error (where applicable).
- Verified quality issue reported promptly with evidence.
4.2 Refunds may not apply for
- Issues caused by incorrect customer contact/delivery details.
- Late reports beyond a reasonable time for perishable goods.
- Requests after the order has been fully delivered and accepted, unless legally required.
4.3 How to request a refund
Email info@farmlz.com with subject: “Refund Request”. Include your name, payment/order date, amount, and the reason for the request.
5) Terms of Service
These Terms of Service govern your access to and use of this website and any enquiries, quote requests, or communications made through it. By using this website, you agree to these terms.
5.1 Website use
You agree to use this website only for lawful purposes. You must not misuse the site, attempt to disrupt it, or submit false or misleading information.
5.2 Information & availability
Product details, pricing examples, and availability shown on this site may change due to market conditions, location, seasonality, or supply. Final confirmation is provided directly before fulfillment.
5.3 Enquiries are not contracts
Submitting a form or enquiry does not create a binding contract. Orders are confirmed only after direct communication and agreement on quantity, pricing, and delivery terms.
5.4 Limitation of liability
To the maximum extent permitted by applicable Indian law, Farmlz Agro Foods Private Limited is not liable for indirect, incidental, or consequential damages arising from use of this website or reliance on its content.
5.5 Governing law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Maharashtra, India.
5.6 Contact
Terms questions: info@farmlz.com
6) Policy updates
We may update these policies. The current version is always published on this page.